What Information We Hold and Why
When you open an account with us, we collect the details you provide during registration — your name, contact information, and account credentials. When you make a deposit or withdrawal using bKash, Nagad, or Rocket, we record the transaction reference and amount to reconcile your account
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wallet; we do not store your full mobile wallet PIN or password. We also collect device and session data — your IP address, browser type, and pages visited — to keep your account secure and to detect unusual activity. Cookies help us remember your session so
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you do not have to log in again on the same device. We hold this data only as long as your account is active or as required by applicable law in your jurisdiction. You can request a copy of the data we hold on you at
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any time by contacting our support team. We do not sell your personal information to third parties. Any third-party service providers we work with — such as payment processors handling Rocket or Nagad transfers — are bound by data-processing agreements that restrict how they use your
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information. Your use of this platform and the applicability of this policy depend on local law and the eligible regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.